Privacy policy
Privacy Policy
Hands & Toes is operated by Deanna Gibboney. This policy explains how personal information is handled when you browse www.handsntoes.com, contact us or place an order. It covers our website and related customer communications.
Contact and privacy requests
For questions, requests or complaints about your personal information, email hello@handsntoes.com, use https://www.handsntoes.com/pages/contact, or write to Hands & Toes, PO Box 109, Lovington, IL 61937, United States. Deanna Gibboney handles business and privacy requests. Please provide enough information to locate the relevant account or order. Do not send passwords or full payment-card details. This is a mailing address only; do not send merchandise returns to it.
Information you provide
We collect contact and delivery details, such as your name, email address, phone number, billing address and shipping address, together with order details and communications you send us. If you choose a personalized product, we also receive the text, names, images or other design information you submit for that item. Provide only information needed for your order and avoid submitting sensitive information in personalization fields. The owner does not maintain customer information outside the documented Shopify and connected-app environment.
Payment information
Payments are handled through Shopify and the payment services you select at checkout. These services receive the information needed to authorize and process payment. We receive order and payment-status information needed to manage your purchase. Available options can include cards and supported wallets, such as Shop Pay, Apple Pay, Google Pay or PayPal, as shown at checkout.
Information collected through the website
Shopify and our connected services receive technical and usage information, which can include IP address, browser and device details, cookie or similar identifiers, referring pages, pages and products viewed, searches, and interactions with forms, carts and checkout. Cookies, pixels, scripts, server logs and related technologies support these functions. The information collected depends on the features used and your privacy choices.
How we use information
We use information to operate the store, process and fulfill orders, provide personalization, send order and delivery updates, answer questions, handle returns and complaints, maintain security, prevent misuse and meet recordkeeping obligations. We also use website information to understand performance and, subject to your choices and applicable requirements, personalize content, measure advertising and send marketing you have chosen to receive.
Service providers and fulfillment
We share information needed to provide the services you use with Shopify, payment providers, shipping carriers and relevant fulfillment partners. For products routed through Printify, DSers or CJdropshipping, necessary order, delivery and personalization details may be provided to the relevant service and supplier. We use connected tools for functions such as email signup, delivery notifications, reviews, store security and support. These tools include Klaviyo, AfterShip services, Judge.me and TrustedSite, according to the feature involved.
Shopify and enhanced services
Our store is hosted by Shopify. Shopify processes information when you visit or buy from our store, including to operate its platform and provide enhanced services informed by interactions with our store, other merchants and Shopify. Information can be shared with Shopify and other service providers in other countries for these purposes. Learn about Shopify’s processing and your choices in its Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers and privacy portal at https://privacy.shopify.com/en.
Analytics and advertising
Our website includes Google Analytics and advertising integrations from Google, Meta, Pinterest, TikTok and Snapchat. Depending on your choices and the integration used, they can receive identifiers and information about browsing, products, carts and purchases to measure activity, personalize advertising or match activity across services. Klaviyo and AfterShip integrations can support signup forms and marketing-related website interactions. The presence of an integration does not mean an advertising campaign is currently running.
Cookies and your choices
Essential technologies support functions such as the cart, account access, checkout, security and remembering privacy choices. Optional technologies support analytics, personalization and marketing. Use Cookie preferences in our footer to accept, reject or change optional choices. You can also control cookies in your browser, although blocking essential cookies can affect store functions. Shopify describes its cookies at https://www.shopify.com/legal/cookies. Other providers’ technologies and durations depend on the feature and configuration used.
U.S. sale, sharing and targeted-advertising choices
Disclosures to advertising and platform partners may be considered a sale, sharing or targeted advertising under some U.S. privacy laws, even without a cash payment. Depending on the service, the information involved can include device identifiers, browsing activity, order activity and contact identifiers used for matching. Use Your privacy choices in our footer to opt out, or contact us using the details above. Where applicable, we honor recognized Global Privacy Control signals for these choices.
Marketing messages
You can unsubscribe from marketing emails through the link in a message or contact us to update your preferences. If you subscribe to text messages, use the opt-out instructions provided with that service. Cookie choices and email or text subscriptions are separate choices. Opting out of marketing does not stop essential communications about an order or a request you made.
Your privacy rights
Depending on where you live and the law that applies, you may have rights to access, correct, delete or obtain a copy of your personal information, restrict or object to certain processing, withdraw consent, or opt out of sale, sharing or targeted advertising. Contact us to make a request. We may need to verify your identity and, for an authorized agent, authority to act for you. If we decline a request, you may ask us to review the decision and explain how to appeal where applicable. We will not unlawfully discriminate against you for exercising a privacy right.
EEA, UK and Switzerland
Where these laws apply, we process information as needed to perform a contract with you, comply with legal obligations, pursue legitimate interests such as security and customer service while considering your rights, or rely on your consent for processing that requires it. You can withdraw consent without affecting processing that was lawful before withdrawal. You may also complain to your local data-protection authority. For the UK, see https://ico.org.uk/make-a-complaint/.
International processing
Shopify and other providers may process information outside your country, including in the United States, Canada and other countries where they operate. Where required, transfers rely on applicable safeguards, such as recognized contractual protections. Shopify provides more information through its Consumer Privacy Policy.
Retention and security
Personal information is held in Shopify and the connected services used by Hands & Toes. Retention depends on each service, the information involved, and applicable order, payment, dispute and recordkeeping requirements. The owner does not maintain a separate customer-data repository. For privacy requests, contact hello@handsntoes.com. Deletion may be limited where information must be retained for a lawful purpose.
Automated tools
Shopify and connected providers use automated tools for functions such as payment processing, fraud detection and personalization. If you have a concern about a decision relating to your order, contact us and request review. Where applicable law gives you rights concerning decisions based solely on automated processing, you can exercise them through the contact details above.
Children and personalization
This store is intended for adults shopping for babies, children and families. A child’s name or other details may be supplied by a parent or another adult to personalize an item. If you believe a child has provided information directly to us without appropriate permission, contact us so we can review the request and take appropriate action.
Other disclosures and external services
We may disclose information when necessary to comply with applicable law, respond to lawful requests, protect rights and safety, or address fraud and misuse. Our website can link to services operated by others. Their handling of information is described in their own policies; review those policies when using their services.
Changes and complaints
This policy may be updated when practices or requirements change. The published policy will show its actual last-updated date. Contact hello@handsntoes.com with a privacy complaint. You may also contact a relevant regulator where applicable.