Refund policy

Refund Policy

For return or refund questions, contact hello@handsntoes.com with your order number, the item involved and the reason for your request. Please do not send merchandise before receiving return instructions.

Return authorization

If your return is accepted, Hands & Toes will provide return instructions and the appropriate return address. Items returned without authorization may not be accepted. Our business mailing address is not a merchandise-return address.

Return eligibility

Return eligibility, the request window, item-condition requirements and any permitted fees depend on the terms disclosed for the item when you purchased it and your applicable legal rights. Products fulfilled through different partners may have different return arrangements. A universal 30-day change-of-mind return period is not offered for future purchases unless expressly stated for the item before purchase.

Shipping and fees

Before you send an authorized return, we will explain the applicable shipping arrangements and any charges. A prepaid return label is not guaranteed. Any return-shipping responsibility, restocking fee or other deduction must be consistent with the terms disclosed when you purchased the item and applicable law.

Damaged, defective or incorrect items

Contact hello@handsntoes.com promptly if your item arrives damaged, is defective or is incorrect. Include your order number and, where available, photographs of the item and packaging. Keep the item and packaging while we review the issue and provide instructions. Applicable legal rights remain unaffected.

Personalized items and exchanges

Any change-of-mind restrictions for personalized or made-to-order products must be disclosed before purchase and are subject to applicable law. Such restrictions do not remove rights relating to defective, damaged or misdescribed goods. Contact us before requesting an exchange; an exchange or replacement depends on the applicable terms and availability.

Refund processing

We will communicate the outcome of your request and any required next steps. Approved refunds will be returned through the original payment method where available, within any applicable legal deadline. The payment provider may require additional processing time before the credit appears.

Existing purchases and legal rights

For orders placed before this policy changes, the return terms offered at purchase continue to apply, including any applicable 30-day return or return-label commitment. Nothing in this policy limits mandatory cancellation, return, refund or other consumer rights. Where statutory withdrawal rights apply, including eligible purchases in the European Union, those rights and applicable exceptions take precedence.